Problem Area

Hurricane Harvey floods a large US Insurance company, taking out its primary office and datacentre. With only an untested secondary site, restoring full business services would take three months. With every member of staff at home the crisis management processes were initiated, and the core business operations started to resume from the secondary site, all of this work took the security team’s attention away from protecting their organisation.

The Challenge

1. Hit hard by Hurricane Harvey, the client’s small in-house team had other disaster recovery issues to deal with (including building a new infrastructure in a secondary site) and couldn’t focus on their security operation.
2. The security monitoring service had to be rebuilt at the secondary site, as a priority, for the core business applications.

How We Helped

Talion, through its Service Delivery Team, were able to work with the client to expedite their crisis management strategy and identify areas of critical importance. Talion acted as an extension of the client’s security team, adapting their process and taking more responsibility for the security operation. Real-time Threat Intelligence “”surveillance”” of the organisation was initiated along with the management of a rapid re-onboarding of the monitoring services as devices came back online.

Outcome/Benefits

Talion enabled the client to focus on their critical items, maintained the integrity of their managed security service and ensured that they were kept informed of key issues.  Talion acted as a true partner, adapting ways of working to respond to the crisis, engaged with the clients’ 3rd parties to expedite the onboarding of replacement equipment and met the busienss need to quickly re-establish security coverage. The collaboration between Talion and the customer enabled a robust monitoring service to be set up, on an entirely new environment, in 2 months.